LAST UPDATED NOVEMBER 28, 2025

SHIPPING POLICY

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

FREE SHIPPING

We offer free Standard SHIPPING, AS WELL AS THE OPTION TO PAY FOR Worldwide Express, Expedited shipping on all orders.

Once your order is packaged, and picked up for delivery, you will receive an email.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping.

For information about customs process:

Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

• Product category and price
• Shipping costs and package weight
• Customs clearance channel
• Import taxes based on custom duty amounts

Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

• Orders cannot be shipped to P.O. boxes/APO/FPO Addresses.
• Not all shipping methods are available for all delivery locations.
• Orders only ship on business days, which are Monday - Friday.
• We currently ship to select countries worldwide. MADDWOO STUDIOS reserves the right to cancel orders to destinations we do not serve due to logistical, legal, or security constraints.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

DISCLAIMER

Once your order has been fulfilled and transferred to the designated shipping carrier, MADDWOO STUDIOS responsibility for the shipment ceases. Title and risk of loss pass to the customer upon delivery of the goods to the carrier. While we are committed to assisting you in tracking your order, MADDWOO STUDIOS does not assume liability for lost, delayed, or damaged shipments caused by the shipping carrier, customs authorities, or other external parties. Delivery timelines provided on our site are estimates only and are not guaranteed. Shipping times may be extended due to customs clearance procedures, regional carrier delays, extreme weather conditions, natural disasters, or other circumstances beyond our control. For international customers, please note that import duties, taxes, and customs fees may be levied by your local government upon arrival. These charges are not included in the product or shipping price and are solely the responsibility of the customer. We recommend contacting your local customs office for further information prior to placing an order. Information regarding shipment status and delays is made available to MADDWOO STUDIOS at the sole discretion of the logistics provider. We will pass along relevant updates when possible but cannot guarantee specific outcomes, timelines, or interventions once the package is in transit. By purchasing any item from the MADDWOO STUDIOS Studios store, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and Printed proof of purchase, original packaging, all original garments - unworn and undamaged., then mail your return to the following address:

Return shipping charges will be paid by the customer.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Items that have been damaged beyond repair and/or visibly worn items.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE

• Sale items are FINAL SALE and cannot be returned.
• Please note that the issuance of a refund is not guaranteed upon the return of a purchased item. All returned products are subject to inspection by MADDWOO STUDIOS. A refund will only be processed if the item meets our stated return criteria, including but not limited to being visibly unworn, repairability, and the inclusion of all original packaging and proof of purchase. We reserve the right to decline a refund if, upon receipt, the returned item is deemed to be in a condition unsuitable for resale or repair. In such cases, MADDWOO STUDIOS will retain custody of the item, and no refund will be issued. You will be notified of our decision by email. By initiating a return, you acknowledge and agree to this evaluation process and the terms outlined herein.

QUESTIONS?

If you have any questions concerning our return policy, please contact us at: